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WELCOME HOME FEST
FREQUENTLY ASKED QUESTIONS

                          TICKETS, ETC.

 

                GETTING TO THE FESTIVAL

                          VOLUNTEERS     

 

               PERFORMERS /  MEDIA /  VENDORS

 

                    AFTER-HOURS ARRIVAL

                       CAMPING / RVs

  I am not camping

  I am tent camping and

 

  I am planning to stay in a RV

                OTHER STUFF

Ticket Discounts

TICKETS ETC.

Do you offer any discounts on tickets?

We offer discounts on tickets during our early bird presale and advance sale periods. These are priced at the lowest cost we can afford to offer as we plan to cover all of our expenses to throw the event and keep the festival operations running.

 

Are Teen Tickets really half price?

Yes! Ticket-holding adults may purchase tickets for their teenagers between the ages of 13 and 17 for half the cost of the ticket price at the gate. No one under the age of 18 can be admitted without a parent or guardian, and minors should not be left on the ranch without an adult at any time for any reason.

 

Is your festival family friendly / Can I bring my children?

ABSOLUTELY! Our festivals are great for kids, and kids 12 and under are free with a ticket-holding adult. Please be sure that children are responsibly supervised at all times.

 

How can I sign up to volunteer?

For details on how to volunteer for our festivals email staffcoordinators@gmail.com or visit www.kerrstaff.org

 

What if an artist cancels? Can I get a refund?

Welcome Home Fest is an experience which offers multiple artists for you to enjoy, and we strive to give you the best experience. For this reason, we are not able to provide refunds based on any cancellation of a single artist.

 

What do I do if I can no longer attend but I already bought tickets?

Due to the intricacies of festival logistics, budget planning, and advance booking 

contracts, we are not able to offer refunds.  

 

What forms of payment do you accept?

We accept all major credit cards and cash. You will find it helpful to bring a little bit of cash as we do not have an ATM on site.

Teen Tickets
Family Friendly
Sign Up Volunteer
Artist Cancels
No Longer Attend
Forms of Paymnt
How to get there

GETTING TO THE FESTIVAL

 

How do I get to the Festival?

The festival is held at Quiet Valley Ranch, which is located about 9 miles south of the town of Kerrville. 3876 Medina Hwy, Kerrville, Texas 78028. For complete directions to the festival, click here to see the Maps & Directions page.

Carpooling

I would like to carpool, how do I find rideshares with folks going to Quiet Valley Ranch? 

The best way is to reach out to the KFF community about rides is through Facebook, specifically the FB group "Kerrverts Ride Share". Other KFF Facebook groups include: Kerrverts Far & Wide, Central Texas Kerrverts, and there's many more.

Which entrance should I use?

If you are a ticket holder, or if you need to purchase tickets, and you do not have a wristband yet, use the first entrance that you see marked “TICKETS.” If you already have a wristband, or if you are in a large RV, or if you are a volunteer, guest, or artist, go past the tickets entrance and enter through the big stone gate at the second entrance. 

 

Where do I get my wristband?

If you are a ticket holder, our box office at the end of ticket road will scan your ticket and give you a wristband.The box office also has a walk-up window in case you are not able to use the tickets road to enter. If you are a volunteer, artist, member of the media, or a guest, park in front of the office and check in at the VIP/Staff Central building across from the main office. 

 

When can I arrive?

Ticket holders may arrive as early as noon on Thursday 10/12/2023, and our box office hours are Thur 10/12: noon - 10pm, Fri 10/13: 8am - midnight, Sat 10/14: 8am - midnight, Sun 10/15 8am - 6pm. We do have an after-hours admissions process, but you may have to wait if you arrive outside of our normal box office hours.

 

When do I have to leave?

Tickets are good until noon on the following day, so if you have a Friday ticket, it's good until noon on Saturday. If you have a weekend pass, we expect you to clean up your camp and vacate before sundown on Monday.

When toLeave
When to Arrive
Where to Wristband
Which Entrance

VOLUNTEERS

 

I am a volunteer who r.s.v.p.'d, where do I go when I get there?

You must have a valid wristband to enter the Festival and campground. To check in as a Volunteer and receive a wristband, please first park in the parking lot and walk to VIP/Artist/Volunteer Check-In (across from the Festival Office). After obtaining a wristband, if you wish to unload in the campground, drive out of the parking lot and back in through the main Festival entrance (big white stone gates with KFF sign) and pull ahead to the campground entrance station known as MixMaster. There, you can put down a $30 cash deposit for an unloading permit, that will allow your vehicle to be parked in the campground for 2 hours.  In order to retrieve your $30 deposit, within 2 hours you must bring your vehicle out of the campground (visit Mix-Master!) and park in one of the parking lots.

Vol, yes RSVP
Vol, no RSVP

I want to Volunteer, but am not signed up…

First go to the KFF Volunteer page to see if the window to RSVP (if returning) or sign up to be a new volunteer is open. If the volunteer application window is not open and you would like more information, you may consider emailing the Volunteer Coordinators at staffcoordinators@gmail.com. If the Festival is in progress, you may email the Volunteer Coordinators or arrive onsite and ask Staff Central if they are accepting New Volunteers. If you choose to arrive onsite without confirming there are open volunteer positions, please be prepared to purchase a ticket in the event that all volunteer positions are full.

PERFORMERS / MEDIA / VENDORS

Where VIP Check-In
Performer (late)

Where do artists, media, and guests of the festival check in?

If you are a volunteer, artist, member of the media, or a guest, park in front of the office and check in at the VIP/Staff Central building across from the main office.

 

I am a Performer arriving (late) for sound check… 

Upon arrival, you will first want to check in for credentials at the Performer/VIP kiosk (near the Festival Office). Please use the second Festival entrance (big white stone gates with the KFF sign) and immediately turn left (before the campground gate). Proceed down the drive (between the Festival Office and the Performer/VIP kiosk) to temporary VIP parking. (If things seem jammed in the VIP area, there is additional temporary parking at the entrance to the parking lot, a very short distance past the Performer check-in kiosk).  After receiving vehicle credentials, you will be able to go park as your credentials allow. 

 

If you are going to be late for sound check, please call the Festival Office (830)257-3600 so we can make arrangements for a smooth solution. 

Food Vendor Helper

I am working for a Food Vendor… 

Food vendor check-in is at the Performer/VIP kiosk near the Festival Office. Please use the second Festival entrance (big white stone gates with the KFF sign) and immediately turn left (before the campground gate). Proceed down the drive (between the Festival Office and the Performer/VIP kiosk) to temporary parking. There is temporary parking at the entrance to the parking lot, a very short distance past the check-in kiosk). After obtaining a wristband, if you wish to unload in the campground, drive out of the parking lot and back in through the main Festival entrance (big white stone gates with KFF sign) and pull ahead to the MixMaster (campground entrance station). There, you can put down a $25 cash deposit for an unloading permit, which will allow your vehicle to be parking in the campground for up to 2 hours.  In order to retrieve your $25 deposit, within 2 hours you must bring your vehicle out of the campground (visit Mix-Master!) and park in one of the parking lots.

AFTER-HOURS ARRIVAL

 

I am going to be arriving late, between 10pm and 9am… 

During the Festival, campground gates are open 24hrs to those wearing valid wristbands. Ticket booth hours are 9am to 10pm daily. If you arrive when the ticket booth is closed, the Mix Master (campground entrance station) folks can arrange for the Late Arrival Crew to meet you at the gate. This process can be slow, please arrive with patience or arrive while the ticket booth is open. Alternatively you can call ahead to the Festival Office (830)257-3600 and arrange for your wristbands to be waiting at the campground gate. 

Arriving Late

CAMPING / RVs

 

I am not camping…

I'm just coming to enjoy the show…

You will still need a festival wristband for the evening. It is valid until noon the next day, in case you change your mind. You can use the first entrance "Tickets Road" to lead you to the Main Ticket Booth to obtain your wristband. Then proceed to either of the two parking lots. 

Evening show
Places to Stay

Where can I stay nearby? 

There are a variety of hotels, motels, vacation rentals and RV parks nearby Quiet Valley Ranch. An online search for "Kerrville vacation rentals" will offer many options, and the Kerrville Convention & Visitors Bureau offers a comprehensive list available here.

Just Campgrounds?

Can I go visit a friend in the campgrounds without buying a ticket or wristband? 

No. You must be wearing a valid KFF wristband to enter the Festival or campground. 

Campground Unloading

I am tent camping and…

 

I want to unload stuff in the campgrounds…

If you don't yet have a wristband, and as long as you are not in a large RV, you should use the first entrance on Tickets road and obtain your wristband from the Volunteers at the main Tickets booth. After obtaining wristbands, turn right towards Mix-Master (campground entrance station) to obtain a temporary unloading permit ($30 deposit, cash only please). A temporary unloading permit allows a vehicle to be in the campground for 2 hours.  In order to get your $30 back, make sure to bring your car back out through the Mix-Master within 2 hours and park in one of the parking lots.

Park next to camp?

I want to park my car next to my camp…

So there is adequate camping space for everyone and to minimize dust from traffic, we try to discourage vehicles in the campground.  If you really really want to park your car in the campground, you may purchase a Campground Parking/Sleeper Vehicle Permit for $80 valid the whole weekend. Campground Parking/Sleeper Vehicle Permits are available at the Main Tickets booth and must be affixed to the windshield of the vehicle in the campground.

Sleep in car?

I want to sleep in my car…

Sleeping in vehicles in the parking lot is not allowed, so if you want to sleep in your car, it must be parked in the campgrounds and you will have to purchase a Campground Parking/Sleeper Vehicle Permit (see just above).

Want elec & water

I want electricity and/or water…

Unless you have a reserved RV site, electricity and water are scattered throughout the campground and available on a first-come first-served basis and included with the price of a ticket. 

Tenting campfire

I want to have a campfire… 

First find out about a burn ban before arriving at the ranch, please follow this link http://www.co.kerr.tx.us/burnban/index.html (Quiet Valley Ranch is in precinct 1) or call the office at 830-257-3600.

 

Open fires should be within fire rings, bbq grills or outdoor type fireplaces. LARGE BONFIRES ARE NOT ALLOWED! Fires are not allowed during periods of excessive drought or when Kerr County has issued a county wide burn ban. During a burn ban, only charcoal fires in bbq grills are allowed.

Gathering firewood on the property is not permitted.  A limited amount of firewood is available near the campground showers. If you think you need a lot of wood, please bring your own. Do not burn fires under trees, branches or next to wooden structures. Fires MUST be attended at all times and must be completely extinguished before retiring for the night or leaving the campsite. Please share fires when possible, it's more fun that way anyway.

As an extra safety precaution, the Foundation supplies (red) water buckets and burlap just outside the main campground showers for use next to campfires. When a burn ban is not in effect, please collect a red bucket, fill it with water and soak the burlap in an area near your campfire. Should a spark land outside the fire ring use said burlap to snuff it out.

RV Rez

I am planning to stay in a RV and….

And want to make a reserved RV site reservation...

Call the Festival Office (830) 257-3600 to make a reservation or check on the status of RV site availability.

I DO have an RV site reservation, where do I go when I arrive?

Please skip the first Festival entrance (tickets road) and use the SECOND Festival entrance (main big white stone gates with KFF sign) and pull forward to the Mix-Master (the campground entrance station). Mix-Master volunteers in red shirts will have an RV packet with your name on it and will allow you to park your RV in its site with the understanding that you will immediately walk back to the Tickets booth to obtain your Festival wristband. (This effort is to avoid long delays that may block the entrance.)

MakeRV Rez
No RV Rez

I don’t have an RV reservation and want electricity and water…

 

Although you are allowed to park a vehicle or RV in the campground (with a Campground Parking / Sleeper Vehicle Permit), camping and driving space can get tight and you may regret driving a large RV into the campground without scoping the scene first. If you are hoping to park a "sizeable" RV in the campground after the Festival has begun, you can do yourself a favor by FIRST pulling into “Overflow Parking” using the THIRD Festival entrance on the SOUTH side of the road (just across the street from main parking lot). From there, you can walk to Tickets to obtain your Festival wristband, and then check out the campgrounds to see if you can find a space in the main campground to park your RV.

In order to bring any wheeled rig (RV, trailer, tow-behind, 5th wheel, pop-up, van, truck, etc.) into the campground, a Campground Parking/Sleeper Vehicle Permit is required. Campground Parking is available at MixMaster Campground Entrance and the Main Ticket Booth.

Electricity and water connections are scattered throughout the campground and available on a first-come first-served basis.

No space for RV

I can’t find a place to park my RV in the campground…

If you do not find enough space to park your RV in the campgrounds, you are welcome to park in the "overflow" parking lot. Unlike the main campground, generators are allowed in overflow parking. Parties are NOT. For respect of the neighbors, the overflow parking lot is considered a quiet area. Please keep the party in the campground.

RV Campfire

I want to have a campfire…

Please find out about a burn ban before arriving at the ranch, please follow this link http://www.co.kerr.tx.us/burnban/index.html (Quiet Valley Ranch is in precinct 1) or call the office at 830-257-3600.

Open fires should be within fire rings, bbq grills or outdoor type fireplaces. LARGE BONFIRES ARE NOT ALLOWED! Fires are not allowed during periods of excessive drought or when Kerr County has issued a county wide burn ban. During a burn ban, only charcoal fires in bbq grills are allowed.

Gathering firewood on the property is not permitted.  A limited amount of firewood is available near the campground showers. If you think you need a lot of wood, please bring your own. Do not burn fires under trees, branches or next to wooden structures. Fires MUST be attended at all times and must be completely extinguished before retiring for the night or leaving the campsite. Please share fires when possible, it's more fun that way anyway.

As an extra safety precaution, the Foundation supplies (red) water buckets and burlap just outside the main campground showers for use next to campfires. When a burn ban is not in effect, please collect a red bucket, fill it with water and soak the burlap in an area near your campfire. Should a spark land outside the fire ring use said burlap to snuff it out.

Pet in RV

Can I keep my dog/cat/whatever pet in my RV.  Is that allowed?

No; no pets allowed on the Ranch during the Festival.  Pets are allowed on a leash during the rest of the year, but not during Festivals. Just imagine the chaos and mess!?  (PET BOARDING OPTIONS in Kerrville, TX)

Wifi?

OTHER STUFF

Is there WIFI internet access at Quiet Valley Ranch?

We offer complimentary public Wi-Fi in most (but not all) areas around the festival grounds. Most cell phones have service around the Ranch. 

Mobility Impaired

I am mobility-impaired, with handicapped tags, where can I park? 

 

In order to offer adequate camping space for everyone and to minimize dust from traffic, we discourage vehicles in the campground.  If you want to park your car in the campground, you may purchase a Campground Parking Permit for $80 for the weekend. Campground Parking/Sleeper Vehicle Permits are available at the Main Tickets booth and must be affixed to the windshield of the vehicle in the campground.

There are several dedicated handicapped parking spaces in the center of the main parking lot, adjacent to the Kerrtesy Cart transportation "bus stop". Handicapped tags or plates are required to park in this area. Kerrtesy Carts transport folks to/from the parking lot throughout the campground all day and many hours into the night. 

Raining refund

It’s raining; can I have a refund?

There are no refunds or exchanges for any reason. Bring rain gear and you’ll appreciate galoshes!

Cooler into the Theater

May I bring a cooler into the theater?

NO ice chests, bottles or cans are allowed in Kennedy Outdoor Theater.  Reusable cups are allowed.

Mailing List

How do I get on the mailing list?

For updates on the Festival schedule, ticket specials, RV & Vendor info, and other special events, please join our email newsletter by filling out the E-News form.

Special Event

I want to hold a special event at the ranch…. 

Please contact the office with your event information (date, time, type of event, etc) to check on availability.

Call: 830-257-3600 or email us at info@kerrvillefolkfestival.org

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